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To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Perfect Bella does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Once delivery tracking number is sent to the respective buyer, Perfect Bella will not be held responsible should there be any losses or damage during delivery.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #PBgals, Perfect Bella reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Perfect Bella reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
Free shipping for all orders over RM150
Expected arrival of goods: 7-14 working days upon order confirmation(when you receive a confirmation email from us.) An email notification with the delivery tracking number will be sent to you via email for your reference and personal tracking.
Free shipping for all orders over RM250
Expected arrival of goods: 14-28 working days upon order confirmation(when you receive a confirmation email from us.) An email notification with the delivery tracking number will be sent to you via email for your reference and personal tracking.