FREE GLOBAL SHIPPING OVER RM 250
FREE GLOBAL SHIPPING OVER RM 250

FAQ

Do I need to create an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Stripe
  • Selected local payment methods

I placed an order more than one hour ago but have not received any confirmation?

You may wish to check your spam/junk box as it may be filtered by your email provider. Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order by the next working day. You will receive a shipping confirmation by email.Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday.

Can I amend my order details or delivery address after I’ve placed it?

Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn’t been shipped yet. Once you’ve received your order, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here.

Can I cancel my order after I’ve placed it?

Confirmed orders immediately goes through the ordering process. We unfortunately cannot cancel your order once it has been placed. However, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

 It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

I’ve placed my order but the customer care team has informed me that the item(s) is/are out of stock. What can I do?

Although Perfect Bella Shopping is designed to feature "real-time" inventory levels so that only in-stock items are visible and available for purchase, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size, and cannot guarantee that items which appear to be in stock are actually available. If the item you would like to purchase or have purchased is currently out of stock, we apologize for the inconvenience and encourage you to call contact us so that we may help you find a similar product.

What do I do if the product I received is different from what is shown on site (e.g. design, details, color)?

Perfect Bella Shopping aims to be as accurate as possible. However, we do not warrant that product descriptions, photographs, videos or other product related content on Perfect Bella are wholly accurate, complete, reliable, current, or error-free. If a product offered by Perfect Bella is not as described, your only remedy is to return it in unused condition for a refund. For more information on our Returns Policy, please click here.

When will I receive my order?

You will get an email once your order has been shipped out.
(Local) Delivery time take between 7-14 working days.
(International) Delivery time take between 12-28 working days.

How can I return products purchased online?

New, unused, unwashed, unaltered or defective) with tags attached may be returned within 14 days of receipt of your order. Please contact our Customer Service Team. Headwear, undergarments are not exchangeable, returnable or refundable.You can visit the link from our website for more information on return:
https://theperfectbella.com/pages/order-size-exchange-return-policies

When will I receive the money for my returned goods?

Refund will be made within 14 working days of the returned items being received.

How do I receive my refund?

Refund will be made to your original mode of payment within 14 working days of the returned items being received. This includes credit cards as well as PayPal accounts.

What can I do if I have not received any refund of my returned goods?

Please contact our Customer Service Team and we will be happy to rectify the situation for you.

Do you ship Internationally?

Perfect Bella is proud to service our BellaFam from all over the world! The conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. 

In some instances, delivery may be delayed depending on your country's customs. Perfect Bella and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Perfect Bella does not cover additional customs fee charges. Perfect Bella is not responsible for applicable customs fees, import duties, taxes, or any other charges.

 

 Shipping Type Processing Time In-transit Time Expected Delivery
 Domestic 2 Business Day 3-6 Business Day 7-14 Business Day
 International 2 Business Day 3-11 Business Day 12-28 Business Day


Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (theperfectbella@gmail.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.