Exchange or Refund/Return Time Frame – Perfect Bella Store
FREE SHIPPING FOR ORDER OVER rM250
FREE SHIPPING FOR ORDER OVER rM250

Exchange or Refund/Return Time Frame

PERFECT BELLA aims to process your return in the fastest time possible! We will be sending you email notifications for each step in the process. Do keep a look out for it!

Returns

Upon arrival of your return item at our warehouse, our Quality Check team will take 7-14 working days to process your return. You will receive an email notification once your return is processed.

Exchange

Your new exchange item will be delivered within the same delivery time frame as previously ,once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!

If unfortunately, your reserved item is not available, we will refund the item to make the original purchase.

Refund 

What you paid with Where your refund goes When you will get it
Credit/Debit Card (Domestic) Bank Transfer 3 - 5 working days for your refund to be reflected in your bank account

Online Banking (Domestic)

Bank Transfer 3 - 5 working days for your refund to be reflected in your bank account
Credit Card (including PayPal Credit) Credit Card

Up to 30 days

*if the card you paid with is closed or a prepaid card, please contact the card issuer as the money will still be refunded to your credit card account.

PayPal Cash or PayPal Cash Plus balance​ PayPal Cash or PayPal Cash Plus balance​

Same day the refund is issued

PayPal Cash or PayPal Cash Plus balance and Credit Card​ The amount paid with your card will be refunded to your card. The remaining amount will be credited to your PayPal Cash or PayPal Cash Plus balance.

card-Up to 30 days
balance-Same day the refund was issued

Debit Card Debit Card

Up to 30 days
*If the refund can't be applied to your debit card, it will be sent to your PayPal account.

 

All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete, or after the 7 day period, we will not be able to offer a refund.

Note: There may be a slight delay when processing your returns during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies for any inconvenience caused.