Exchange or Refund/Return Time Frame
PERFECT BELLA aims to process your return in the fastest time possible! We will be sending you email notifications for each step in the process. Do keep a look out for it!
Upon arrival of your return item at our warehouse, our Quality Check team will take 7-14 working days to process your return. You will receive an email notification once your return is processed.
Your new exchange item will be delivered within the same delivery time frame as previously ,once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!
If unfortunately, your reserved item is not available, we will refund the item to make the original purchase.
|What you paid with||Where your refund goes||When you will get it|
|Credit/Debit Card (Domestic)||Bank Transfer||3 - 5 working days for your refund to be reflected in your bank account|
Online Banking (Domestic)
|Bank Transfer||3 - 5 working days for your refund to be reflected in your bank account|
|Credit Card (including PayPal Credit)||Credit Card||
Up to 30 days
*if the card you paid with is closed or a prepaid card, please contact the card issuer as the money will still be refunded to your credit card account.
|PayPal Cash or PayPal Cash Plus balance||PayPal Cash or PayPal Cash Plus balance||
Same day the refund is issued
|PayPal Cash or PayPal Cash Plus balance and Credit Card||The amount paid with your card will be refunded to your card. The remaining amount will be credited to your PayPal Cash or PayPal Cash Plus balance.||
card-Up to 30 days
|Debit Card||Debit Card||
Up to 30 days
All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete, or after the 7 day period, we will not be able to offer a refund.
Note: There may be a slight delay when processing your returns during peak periods. However, rest assured that we will do our best to minimise this delay and update you on your returns as soon as possible. Please accept our apologies for any inconvenience caused.