Online Customer Service Officer / Logistic Coordinator – Perfect Bella Store
FREE SHIPPING FOR ORDER OVER rM250
FREE SHIPPING FOR ORDER OVER rM250

Online Customer Service Officer / Logistic Coordinator

Location: Menara Zurich, Johor Bahru, Malaysia

Working hours: 9am-6pm, Monday - Friday

Various benefits: Car park allowances, Bonus, Commission, Medical claim, etc

 

    Desired Skills / Qualifications:

    • Able to communicate in English, Mandarin & Bahasa Malaysia.
    • Customer oriented with good interpersonal and communication skills.
    • Basic Microsoft Office skills.
    • Able to handle multiple tasks simultaneously.
    • Able to work well on your own and also as part of a team.

     

    Roles & Responsibilities:

    • Attend / provide prompt response to online customer's inquiries in all manners (Facebook / Instagram messages, Emails & Whatsapp)
    • Provide all kinds of customer support and solve customer complaints or problems effectively and efficiently. 
    • Provide highest level service to customers with the aim of achieving business retention.
    • Handle customers refunds and products exchange.
    • Manage & monitor daily shipment activities in online logistic platform.
    • Coordinate with 3rd party logistic company & related parties to ensure all shipment progress as per plan.
    • Follow-up deliveries and launch corrective actions in case of shipment issue.
    • Monitor, update and maintain filling system and stocks records document.
    • Annual stocks taking and inventory checking.
    • After sales service
    • Any other ad-hoc assignment according to business needs.

     

    Minimum Educational Qualification:

    • GCE 'O' Levels (SPM) or equivalent educational certificate.

     

    Kindly send your Resume or CV to theperfectbella@gmail.com