Location: Menara Zurich, Johor Bahru, Malaysia

Working hours: 9am-6pm, Monday - Friday

Various benefits: Car park allowances, Bonus, Commission, Medical claim, etc

Desired Skills / Qualifications:

• Able to communicate in English, Mandarin & Bahasa Malaysia.
• Customer oriented with good interpersonal and communication skills.
• Basic Microsoft Office skills.
• Able to handle multiple tasks simultaneously.
• Able to work well on your own and also as part of a team.

Roles & Responsibilities:

• Attend / provide prompt response to online customer's inquiries in all manners (Facebook / Instagram messages, Emails & Whatsapp)
• Provide all kinds of customer support and solve customer complaints or problems effectively and efficiently. 
• Provide highest level service to customers with the aim of achieving business retention.
• Handle customers refunds and products exchange.
• Manage & monitor daily shipment activities in online logistic platform.
• Coordinate with 3rd party logistic company & related parties to ensure all shipment progress as per plan.
• Follow-up deliveries and launch corrective actions in case of shipment issue.
• Monitor, update and maintain filling system and stocks records document.
• Annual stocks taking and inventory checking.
• After sales service
• Any other ad-hoc assignment according to business needs.

Minimum Educational Qualification:

• GCE 'O' Levels (SPM) or equivalent educational certificate.

Kindly send your Resume or CV to theperfectbella@gmail.com